ANALISIS KUALITAS LAYANAN E-GOVERNMENT MENGGUNAKAN METODE E-GOVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS

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dc.contributor.authorJulian, Ahmad
dc.contributor.supervisorMahdiyah, Evfi
dc.date.accessioned2022-06-15T08:19:37Z
dc.date.available2022-06-15T08:19:37Z
dc.date.issued2022-01
dc.description.abstractThe existence of information technology in government is expected to provide optimal service quality for the society. Based on Presidential Instruction Number 3 of 2003 which explains that every government is obliged to use the system and carry out evaluations continuously to achieve good management of IT or good e-Government. Based on the presidential instruction, the Department of Communication and Information Technology of Rokan Hilir Regency took the initiative to develop public services in the form of a website to improve work procedures and management systems within the government by utilizing information technology. This study aims to analyze the service quality of the website with the rohilkab.go.id domain based on the perception or point of view of its users using the e-Govqual and IPA methods, determine the factors that affect service quality based on the e-Govqual method and determine the attributes that are the priority for quality improvement. services based on the results of IPA analysis. From the 106 respondents who were used as research samples, the results of the e-Govqual analysis on the level of conformity have an average value of 83.18% and the value of the gap level has a GAP value of 0 which is -0.73, meaning that the performance of website services has not been able to meet user expectations. Furthermore, from the results of the quadrant analysis, obtained 9 attributes with the main priority, namely the attributes EU4 (configuring links with search engines), EU6 (personalization of information), FE1 (the presence of an online help form), RL3 (timely service), CA1 (complete data and information), CA3 (data relevance), CA4 (updated information), CA5 (all links are working properly), and CS5 (contact information), for service improvementen_US
dc.description.sponsorshipJurusan Ilmu Komputer Fakultas Matematika dan Ilmu Pengetahuan Alamen_US
dc.identifier.citationPerpustakaanen_US
dc.identifier.issnElfitra
dc.identifier.urihttps://repository.unri.ac.id/handle/123456789/10543
dc.language.isoenen_US
dc.publisherElfitraen_US
dc.subjecte-Governmenten_US
dc.subjecte-Govqualen_US
dc.subjectIPAen_US
dc.subjectQualityen_US
dc.titleANALISIS KUALITAS LAYANAN E-GOVERNMENT MENGGUNAKAN METODE E-GOVQUAL DAN IMPORTANCE PERFORMANCE ANALYSISen_US
dc.typeArticleen_US

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