Analisis Kualitas Pelayanan Pada Unit Donor Darah PMI Kota pekanbaru
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Date
2012-11-07
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Abstract
The Indonesian Red Cross or the usual short PMI is one of the
organizations working in the health sector, particularly in ensuring the availability of
blood for patients in need. Part duty to ensure the availability of blood is the Blood
Donor Unit. Blood Donor Unit is abbreviated UDD health care facilities are
organized blood donation, blood supply, and distribution of blood transfusion
services Target is trying to meet the blood needs of quality, safe and sufficient and
can be obtained at an affordable price.
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Keywords
quality of their service, Blood Donor, Reliability, Responsiveness Assurance Emphaty, Tangible